预订取消
Cancellation
因行程变化需要取消酒店或住宿预订，了解取消政策和退款本场景包含 8 句对话，1 条练习路径，帮你练熟和前台/客服的真实交流。8 dialogue turns across 1 conversation path — practice with 前台/客服.
对话预览 · Dialogue Preview
取消预订 · Cancel Reservation
basicHi, I need to cancel my reservation. My plans have changed and I won't be able to make it.
你好，我需要取消预订。我的计划变了，来不了了。
I'm sorry to hear that. Could I have your reservation number or the name it's booked under?
很遗憾听到这个消息。可以告诉我您的预订号或预订人姓名吗？
The reservation is under Zhang Wei. The confirmation number is HT-229845.
预订人是Zhang Wei。确认号是HT-229845。
I found it — a three-night stay starting April 5th. Now, your booking was made with a flexible rate, so you can cancel free of charge up to 48 hours before check-in.
找到了——4月5日起住三晚。您的预订是灵活价格，入住前48小时以上免费取消。
Great, my check-in date is still more than a week away. So I should get a full refund, right?
好的，离入住还有一个多星期。那应该可以全额退款吧？
💡 取消政策（cancellation policy）因预订类型而异。non-refundable rate（不可退价格）通常更便宜但不能取消退款。预订时要注意这一点。
That's correct. You'll receive a full refund to your original payment method within 5 to 10 business days.
没错。全额退款将在5到10个工作日内退回到您的原支付方式。
Will I receive a cancellation confirmation by email?
会收到取消确认的邮件吗？
Yes, I'll send you a cancellation confirmation email right now. Please save it for your records. Your cancellation reference number is CX-884201.
会的，我现在就给您发取消确认邮件。请保存好留档。您的取消参考号是CX-884201。
关键短语 · Key Phrases
reservation number
预订号
name it's booked under
预订人姓名
flexible rate
灵活价格
cancel free of charge
免费取消
48 hours before check-in
入住前48小时
full refund
全额退款
original payment method
原支付方式
business days
工作日
cancellation confirmation
取消确认
for your records
留档
cancellation reference number
取消参考号
文化注释 · Cultural Notes
- •取消政策（cancellation policy）因预订类型而异。non-refundable rate（不可退价格）通常更便宜但不能取消退款。预订时要注意这一点。
如何练习 · How to practice
听一遍 · Listen
先完整听一遍，熟悉对话节奏和语境。
逐句跟读 · Repeat
模仿发音、语调和节奏，一句一句跟。
角色扮演 · Role-play
扮演旅客方，和 AI 对手实时练习。
FAQ · 常见问题
What do you say when "cancellation" in English?
What will staff/locals say to you during "cancellation"?
How many English phrases are in this "Cancellation" scene?
Are there cultural tips for "cancellation" in English-speaking countries?
相关住宿场景 · Related
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