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Of course! Are you a new patient or an existing patient?

Welcome to the neighborhood! Let me check Dr. Chen's availability. We have an opening next Tuesday at ten AM or Thursday at two thirty PM. Which works better for you?

Please bring your insurance card, a photo ID, and a list of any medications you're currently taking. Also, try to arrive about fifteen minutes early to fill out the new patient paperwork.

No problem! Let me pull up your file. I see your appointment is Tuesday at ten. When would you like to come in instead?

Let me see... I have a cancellation on Wednesday at eleven fifteen. Would that work?

We just ask that you give us at least twenty-four hours' notice. If you cancel with less than twenty-four hours, there's a fifty-dollar no-show fee. But as long as you call ahead, no charge!