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I'm sorry to hear that. Can you describe what happened? Is the car completely stopped or is the engine still running?

Good that you got to the shoulder safely. Turn on your hazard lights and stay inside the car. We'll send a tow truck to your location.

Based on your location, about 30 to 45 minutes. The driver will call you when they're close.

Most rental companies include basic roadside assistance. I'd suggest calling them too to let them know about the situation.

Since it's a rental, the rental company usually has a preferred shop. Call them and they'll tell the tow driver where to go.

Of course. Can you tell me your exact location? A street name, nearby landmark, or GPS coordinates?

That helps. Does your car have a spare tire? It's usually in the trunk under the floor panel.

If you're comfortable trying, I can walk you through it over the phone. Otherwise, our technician will be there in about 40 minutes.

It's covered if you have roadside assistance through your insurance or rental agreement. Otherwise, the service call is about $75.

Yes, but spare tires are only meant for short distances — under 50 miles — and keep your speed below 50 mph. Get it replaced as soon as possible.