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For international packages to China, we offer three service levels. Economy takes 2 to 4 weeks and costs $32. Standard takes 7 to 14 business days at $58. Express delivery is 3 to 5 business days at $95. All options include basic tracking.

Yes, for any international package you need a customs declaration form. Here it is. You'll need to list what's inside, the quantity of each item, its value in US dollars, and whether it's a gift, merchandise, or personal items. Also write the total weight and your signature.

Yes, absolutely declare everything. Write 'vitamin supplements' and the value. However, I should mention — China has restrictions on importing supplements. There's a limit on how many you can send, and some types may be seized by Chinese customs. I'd recommend keeping it to personal-use quantities.

Yes, basic insurance up to $100 is included. If you want additional coverage, it's $3 per $100 of declared value. What's the total value of everything in the package?

Let me check the form... Looks good. Your total is $58 for standard shipping. Here's your tracking number — you can track it on our website or app. The package should arrive in about 10 business days. Keep the receipt in case you need to file a claim.

Yes, you'll get email and text notifications at each stage — picked up, in transit, cleared customs, and delivered. If it gets stuck in customs, you'll be notified too. Have a great day!

"Held at customs" means your package is being inspected or requires additional documentation. This is fairly common for international packages. Can I have your tracking number? Let me look into the specific reason.

I see it now. The package is being held because the declared value exceeds the duty-free threshold. There's a customs duty of $12.50 that needs to be paid before it can be released. You should receive a notice in the mail with instructions, or you can pay it online through our customs portal.

Once the duty is paid, it typically takes 2 to 3 business days for the package to clear customs and reach your local delivery office. After that, it's usually next-day delivery. You'll get a tracking update when it's out for delivery.

If no one's home, the carrier will leave a notice and try again the next day. After three attempts, the package goes to your local post office for pickup — you'll have 15 days to claim it. Alternatively, you can sign up for 'Deliver to Neighbor' or have it held at a pickup location like a UPS Store or an Amazon Locker.

Yes, you can set up a permanent redirect or change the address for individual packages through our website. There's no charge for holding at a UPS Store. For address changes on packages already in transit, there may be a $5 redirect fee. Is there anything else I can help with?

Glad I could help! Your package should be moving again soon after the duty payment. If you have any other questions, you can always reach us by phone, chat, or through the app. Have a great day!