ATM取款

Yes, there's one right around the corner next to the currency exchange booth. It accepts international cards.

Yes, you can switch the language on the first screen. Just select English.

I'd recommend choosing your bank's rate — select 'without conversion.' The ATM's rate usually includes a markup.

This ATM allows up to $500 per transaction. But your bank may have its own daily limit.

That sometimes happens with foreign cards. You may need to call your bank to authorize international withdrawals. There's also free Wi-Fi here if you need to use your banking app.

I'm sorry about that. This can happen if the transaction timed out. Do you remember which ATM it was?

Unfortunately, we can't retrieve cards immediately — it requires a technician to open the machine. It usually takes 24 to 48 hours. Can I get your name and contact details? We'll mail the card to your address.

I'd suggest calling your bank to block the card and request an emergency replacement. In the meantime, you can use a different card at another ATM, or go to the currency exchange counter with cash.

Of course. I'll prepare an incident report with the ATM number, date, time, and my signature. Give me a few minutes.

No problem. Here's the report. I've also written the customer service number you can call for follow-up. Good luck!